Privacy Policy

Last updated: September 18, 2026

1. Who We Are

TourNav is operated by TOURNAV, LLC (“TourNav,” “we,” “us,” or “our”), available at mytournav.com (the “Service”). TourNav is a subscription service for parents and guardians of junior golfers that sends SMS and email alerts when tournament registration windows open and close, provides a tournament calendar covering U.S. junior golf associations, offers a score tracker, and includes a bonus e-book. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to everyone who uses the Service. Your use of the Service is also governed by our Terms of Service.

TourNav accounts may only be created by adults aged 18 or older. Because the Service necessarily involves information about junior golfers entered by their parents or guardians, we treat children’s information with particular care, as described in Section 3.

2. Information We Collect

We collect only the information needed to operate the Service. It falls into four groups.

(a) Account and parent information. When you create an account and set up your profile, we collect your name, email address, phone number, city, and state. We also maintain your Stripe customer identifier and subscription status so we know your account is active. If you sign in with Google, we receive your name and email address from Google; we do not receive your Google password.

(b) Children’s information provided by parents. To personalize tournament matching and alerts, you — the parent or guardian — may enter information about your golfer(s):

• First and last name
• Date of birth
• Gender
• Skill level
• USGA GHIN number
• Handicap index
• Home course
• Primary tour
• Scores you enter manually and scorecard images you upload (stored in a private storage bucket)

All of this information is entered by you. We never collect information directly from children — children do not create accounts, do not log in, and do not interact with the Service. See Section 3 for more on how we handle children’s information.

(c) Payment, preference, and usage information. Payments are processed by Stripe. Your card number, expiration date, and CVC go directly to Stripe; TourNav never stores card numbers. We retain only your Stripe customer identifier and subscription status. We also store your tracked states, tournament subscriptions, and notification preferences, along with alert delivery logs (records of which alerts were sent to you, when, and through which channel) so we can troubleshoot delivery and avoid duplicate messages. Like most online services, our hosting infrastructure records basic technical logs (such as IP address, browser type, and timestamps) for security and reliability.

(d) Free-sample requests. If you request the free sample chapter of “The Definitive Parent’s Guide to Navigating Junior Golf”, we store the email address you enter, the campaign labels on the link you arrived from (the utm_source, utm_medium, utm_campaign, utm_term and utm_content values, when present), and — only if you have accepted analytics cookies — the Meta click identifier (fbclid) carried by that link. We use this to email you the sample and to know which campaign brought you to us. With that same consent we also tell Meta that a sample was requested, without your email address (see Section 10). No account is created, and we do not add you to a mailing list.

3. Children’s Privacy

The Service is directed at and used by adults — parents and guardians of junior golfers. Children cannot and do not create TourNav accounts, and we do not knowingly collect any personal information directly from children. Every piece of information about a junior golfer in TourNav is provided by that golfer’s parent or guardian, who remains in control of it at all times.

• Your golfer’s information is used solely to match relevant tournaments and personalize the alerts we send to you. It is never used for advertising, never used to build profiles for any purpose other than tournament matching, and never sold or rented to anyone.
• You may review, correct, or delete your child’s information at any time from your dashboard, or by emailing us at support@mytournav.com. Deleting your account removes your golfer’s information along with it.
• Scorecard images you upload are stored in a private storage bucket and are accessible only through your account.
• If we learn that we have collected personal information directly from a child under 13, we will delete it promptly. If you believe a child has provided information to us directly, please contact support@mytournav.com so we can investigate and remove it.

4. How We Use Information

We use the information described above to:

• Send you SMS and email alerts when tournament registration windows open and close, based on your tracked states, tournament subscriptions, and notification preferences;
• Match tournaments to your golfer(s) using the profile details you have entered (such as age, gender, skill level, and primary tour);
• Operate your account and subscription, including billing through Stripe, verifying your phone number, and maintaining your score tracker and scorecard uploads;
• Respond to support requests sent to support@mytournav.com;
• Maintain, secure, and improve the Service, including reviewing alert delivery logs to fix delivery problems.

We do not sell personal information, and we do not use your information — or your child’s — for third-party advertising of any kind.

5. How We Share Information

We share information only with the service providers that make TourNav work, each acting on our instructions and only for the purpose described:

• Supabase — database and file storage (including the private bucket holding scorecard images);
• Clerk — sign-in and account security; Clerk handles your password (or your Google sign-in) directly;
• Stripe — payment processing and subscription billing; Stripe handles your card details directly and TourNav never stores card numbers;
• PostHog — product analytics, and the in-app support chat opened from the Support item in your dashboard (including the messages you send us there), both only if you accept analytics cookies (see Section 10);
• Twilio — delivery of SMS alerts to the phone number you verify;
• Resend — delivery of email alerts, service-related email, and the free-sample email;
• Slack — our team’s operations inbox. It receives the missing-tournament reports you send from the Tournaments page (the text you type, your account identifier, and the tab and filters you were viewing), and operational alerts when a billing or account step fails and needs a person to look at it (your account identifier and Stripe customer, session and subscription identifiers; never card details). These are internal team messages: they stay in our team’s message history, are not deleted with your account, and you can email support@mytournav.com to have any of them removed;
• Vercel — hosting and infrastructure for the application, and Vercel Web Analytics, which counts page views in aggregate: page path, referrer, device type, browser, and approximate location (country and region). It sets no cookies; visits are grouped by a hash derived from your network address and browser details that Vercel discards after 24 hours, so a visitor can be counted within a day but not recognised beyond it;
• Google — only if you choose to sign in with your Google account.
• Meta — with your consent, the Meta Pixel on our marketing pages and the payment-confirmation page — never in your dashboard or onboarding — to measure whether our advertising led to a sign-up, a free-sample request, or a purchase (see Section 10).

Beyond these providers, we may disclose information if required to do so by law, regulation, legal process, or enforceable governmental request, or where disclosure is reasonably necessary to protect the rights, property, or safety of TourNav, our users, or the public. If TourNav is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction; we will require any successor to honor the commitments in this Privacy Policy with respect to information collected under it.

We do not sell personal information, and we do not share it with third parties for their own marketing or advertising purposes.

6. SMS & Email Choices

SMS tournament alerts are an optional feature. Consent to receive text messages is not given by this Privacy Policy and is not a condition of using TourNav or of any purchase. If you choose to use SMS alerts, you opt in separately and specifically at your own mobile number, with a standalone consent shown next to the phone field before any message is sent — see our SMS Opt-In & Consent page. This Policy only describes how we handle your number; it does not collect that consent.

After opting in, message and data rates may apply, and message frequency varies with tournament activity in the states and tours you track. You can opt out of SMS alerts at any time by replying STOP to any message — though if you do, you may miss registration alerts that the Service exists to deliver. Reply HELP to any message for help, or email support@mytournav.com.

Links in our text messages go through our own short domain, tournav.co, so that we can tell whether an alert was useful. Each link is unique to the message we sent you, so opening it tells us that your alert was opened: the record is tied to your account and to that alert. With it we record the time, the browser or app that opened it, the country, and a one-way keyed hash of the network address — never the address itself. No cookies are set on those domains, nothing is shared with advertisers, each record is kept for 13 months, and all of them are deleted with your account.

You can also fine-tune which alerts you receive, and over which channels, using the notification preference toggles in your dashboard — including turning off email alerts entirely. Please note that some messages are transactional — for example, billing receipts, password resets, and other account notices — and we may send these even if you have opted out of tournament alerts, because they are necessary to administer your account.

7. Data Retention

We retain your account information, golfer profiles, scores, tracked states, tournament subscriptions, preferences, and alert delivery logs for as long as your account exists, so the Service can keep working for you. Scorecard images remain in a private storage bucket tied to your account. When you delete your account — or ask us to by emailing support@mytournav.com — we delete this information, including your golfer’s data and uploaded scorecards, except where we are required to retain limited records (such as billing records) to comply with legal, tax, or accounting obligations, in which case we retain only what is required for only as long as required. A free-sample request made with any email address on your account is deleted together with the account. If you requested the sample without creating an account, email support@mytournav.com from that address and we will delete it.

8. Security

We use commercially reasonable safeguards to protect your information, including encryption in transit (TLS), access controls limiting which systems and personnel can reach personal data, and private storage for scorecard uploads. Payment credentials are handled exclusively by Stripe. That said, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.

9. Your Rights & Choices

You can access and update most of your information — including your golfer profiles, tracked states, and notification preferences — directly from your dashboard. In addition, you may request:

• Access — a copy of the personal information we hold about you and your golfer(s);
• Correction — that we fix inaccurate or incomplete information;
• Deletion — that we delete your account and the personal information associated with it;
• Portability — a copy of your information in a commonly used, machine-readable format.

Depending on where you live, you may have additional rights under state privacy laws. For example, California residents may have rights to know what categories of personal information we collect, to delete personal information, and to be free from discrimination for exercising those rights. Because we do not sell personal information or share it for cross-context behavioral advertising, there is nothing to opt out of in that respect. To exercise any right, email support@mytournav.com from the address on your account (or, for a free-sample request, the address you used); we will verify your identity and respond within the timeframe required by applicable law.

10. Cookies

TourNav uses essential cookies — the authentication and session cookies required to keep you signed in and to keep your account secure. Because these cookies are strictly necessary for the Service to function, disabling them in your browser will prevent you from staying signed in.

With your consent, we also use analytics cookies to understand how TourNav is used — which pages are visited and which features are used — so we can improve the product. These come from PostHog (product analytics). They stay off until you choose Accept on the cookie banner; if you decline, we store nothing beyond the essential cookies and a record of your choice in your browser, and TourNav works the same, with one difference — the Support item in the dashboard opens an email to us instead of the in-app chat, because the chat runs on PostHog. Separately from that choice — whether you accept or decline — our host counts page views in aggregate through Vercel Web Analytics — page path, referrer, device type, browser, and approximate location (country and region) — with no cookies and a visitor hash derived from your network address and browser details that Vercel discards after 24 hours, so we can tell which pages are read at all without recognising you beyond a day. With that same consent, on our marketing pages and the payment-confirmation page — never in your dashboard or onboarding, we also load the Meta Pixel to measure whether our advertising led to a sign-up or a purchase — and, for Meta, to a free-sample request. That receives the marketing pages you visit and, after a purchase, the amount paid. So that a purchase can be matched to the ad you saw, our own servers additionally send Meta a one-way SHA-256 hash of your email address. Meta receives that hash, never the address itself, and can only match it against an address it already holds. We never send your name, your phone number, or anything about your child. Nothing at all is sent unless you chose Accept, and what is sent is processed under the vendor’s own privacy policy. Analytics data is never shared with third parties for their own use. You can withdraw consent at any time by clearing your browser’s cookies and site data for mytournav.com (the banner will ask again on your next visit) or by emailing support@mytournav.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time as the Service evolves or as legal requirements change. When we do, we will revise the “Last updated” date at the top of this page, and if the changes are material — particularly any change affecting how we handle children’s information — we will provide more prominent notice, such as an email to the address on your account. Your continued use of the Service after an updated policy takes effect means you accept the revised policy.

12. Contact

Questions, requests, or concerns about this Privacy Policy or our data practices can be directed to:

TOURNAV, LLC
1584 E 1790 S
Spanish Fork, UT 84660
Email: support@mytournav.com
Web: mytournav.com